Customer care
Shippingpolicy.
Inspired by European standards — delivered across India. This page explains how we fulfil orders, what delivery costs, and how to track your parcel. We do not ship internationally at this time.
Delivery area
India only
Standard transit
Typically 3–7 business days after dispatch
Free shipping
Orders from ₹500
Standard fee
₹40 below free-shipping threshold
How fulfilment works
Step 1
Order confirmed
After successful payment, you receive an order confirmation by email. We prepare your products for the next available dispatch window.
Step 2
Packed and handed to carrier
Orders are packed with care and transferred to our logistics partners in India. You receive a shipping confirmation with tracking details once the parcel is in transit.
Step 3
In transit
Use the tracking link or number in your email, or check order status under My Orders, to follow the shipment until delivery.
Step 4
Delivered
Please inspect the outer packaging on arrival. If the parcel is damaged or the product does not match your order, contact us promptly under our Refund Policy.
Delivery options
- Standard delivery. Typically 3–7 business days after dispatch to most pin codes across India, depending on location and carrier.
- Metro & major cities. Many metro and tier-1 destinations receive parcels sooner within the standard window once dispatched.
- Remote & difficult areas. Remote, hill, or restricted pin codes may take longer. Serviceability is confirmed at checkout for your address.
Shipping rates
- Free standard shipping. Orders of ₹500 or more qualify for free standard shipping within India (shown at checkout).
- Standard shipping. Below the free-shipping threshold, standard shipping is ₹40 for eligible Indian addresses.
- No international shipping. We currently deliver only within India. Orders cannot be shipped to addresses outside India.
Where we ship
We ship only within India. Please enter a complete Indian delivery address and pin code at checkout. We do not offer international or overseas shipping at this time. Orders with non-Indian addresses will not be fulfilled.
Tracking your order
After dispatch you receive a tracking number by email. Follow the parcel on the carrier’s site, or open My Orders in your account for status updates. If tracking has not updated for several business days, contact support with your order number.
Important notes
- We currently ship only within India. International and cross-border addresses are not accepted.
- Delivery estimates are business days and start after the order has been dispatched, not from the moment of payment.
- Public holidays, carrier peak periods, weather, strikes, and incorrect addresses may extend delivery times.
- You are responsible for providing a complete and accurate Indian shipping address, pin code, and a reachable phone number.
- Failed delivery attempts or refusal of a correctly addressed parcel may result in return-to-sender handling and additional costs where applicable.
- We may split or re-route shipments if required for inventory, logistics, or security reasons; you will be informed when that affects your order.
Damaged, delayed, or missing parcels
If your product arrives damaged, is materially different from what you ordered, or does not arrive within a reasonable time after the estimated window, contact us with your order number and supporting photos or tracking details. Eligible cases are handled under our Refund Policy. Order cancellation before shipment is described in the same policy and our Terms.
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